[Remote] Sr. Manager, Account Executive

Note: The job is a remote job and is open to candidates in USA. Navitus Health Solutions is seeking a Sr. Manager, Account Executive to join their team. This role is responsible for managing a portfolio of complex client accounts while providing leadership to a team of professionals, ensuring client retention and growth opportunities through strategic account management and collaboration with various internal stakeholders.

Responsibilities

• Own and manage a portfolio of complex, high-value clients, serving as the primary strategic point of contact and ensuring alignment with organizational goals
• Lead the execution, and ongoing management of long-term account strategies, including Strategic Business Plans, Quarterly Business Review (QBR) Summaries, and performance reporting
• Partner with internal subject matter experts to identify opportunities for cost savings, service enhancements, clinical improvements, and program expansion
• Support and lead contract renewals, negotiations, and new business implementations, ensuring client commitments and performance guarantees are met
• Proactively identify, communicate, and execute up-sell and expansion opportunities across both personal and team-managed books of business
• Provide day-to-day leadership, coaching, and strategic guidance to ensure consistent client management practices and high service standards
• Translate strategy from the Sr. Director into clear priorities, expectations, and execution plans for the team
• Conduct performance management activities, including goal setting, performance reviews, feedback, development planning, and corrective action when necessary
• Oversee hiring, onboarding, training, and workforce planning for the team to ensure appropriate coverage and capability
• Foster a culture of accountability, collaboration, continuous improvement, and client-centric thinking
• Monitor and report on team and client performance metrics, ensuring achievement of service levels, performance guarantees, and financial targets
• Provide guidance and leadership when performance guarantees are at risk or not met, including development of corrective action plans and client communication strategies
• Assist with budget planning and management, including staffing, travel, and operational expenses
• Participate in Sales finalist meetings, client presentations, and new business pursuits as needed
• Travel to client sites and internal meetings as required
• Other duties as assigned

Skills

• Bachelor's degree in business, marketing, healthcare administration, or a related field or equivalent work experience required
• 5+ years' experience in the PBM or healthcare industry, managing complex client relationships
• 5+ years' experience leading, developing, and managing teams, including performance management and talent development or equivalent experience required
• Demonstrated success in strategic account management, client retention, and growth
• Strong strategic thinking and execution skills, with the ability to translate strategy into results
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

Company Overview