[Remote] Staff Software Engineer | United States | Remote
Note: The job is a remote job and is open to candidates in USA. Grafana Labs, the company behind the open observability cloud, is seeking a Staff Integrations Engineer to join their GTM Tools & Technology team. This role involves owning the architecture and delivery of integrations across the go-to-market stack while building internal tooling to help reduce unnecessary SaaS spend.
Responsibilities
- Architect and own end-to-end integrations across Salesforce, Snowflake/BigQuery, Slack, Grafana, and billing & finance systems
- Define and enforce integration patterns, and API standards across the GTM stack
- Lead incident response and root-cause analysis for integration failures; drive improvements to observability and alerting
- Partner with Revenue Operations to translate business requirements into reliable, scalable technical solutions
- Evaluate and rationalize third-party connectors, middleware, and iPaaS tooling against build-vs-buy criteria
- Design and ship internal applications that replace SaaS point-solutions — reducing cost, consolidating workflows, and increasing team leverage
- Establish a lightweight internal development practice: code standards, CI/CD, deployment patterns, and documentation norms
- Leverage AI/LLM capabilities (APIs, agentic workflows) to accelerate internal tool development and automate repetitive operations work
- Maintain a clear deprecation roadmap tied to measurable SaaS spend reduction targets
- Set the technical direction for how GTM systems share data — defining canonical data models, source-of-truth ownership, and sync strategies
- Conduct design reviews and provide architectural guidance to engineers, RevOps analysts, and technical stakeholders
- Identify and remediate technical debt proactively; advocate for engineering rigor in a primarily non-engineering organization
Skills
- 8+ years of software engineering experience, with a strong focus on systems integration and/or internal platform development
- Expert-level Python — you write production code, not just scripts, Java, and Java Script
- Deep hands-on experience with Salesforce (data model, APIs, automation) and at least one cloud data warehouse (Snowflake or BigQuery)
- Proven track record building internal tooling that replaced or meaningfully reduced reliance on commercial SaaS products
- Solid grasp of data modeling, API design, event-driven architectures, and ETL/ELT patterns
- Experience integrating billing, finance, or quote-to-cash systems (e.g., Stripe, NetSuite, Zuora, or similar)
- Demonstrated ability to work autonomously in ambiguous environments — you scope your own work and drive it to completion
- Strong communicator who can translate technical tradeoffs for non-technical GTM and finance stakeholders
- Familiarity with GTM platforms like Salesforce, HubSpot, Outreach, Gainsight, or similar CRM/sales engagement tools
- Experience with frontend frameworks & tooling (React, Slack Block Kit, dashboard components) to build user-facing interfaces for AI tools
- Experience with vector databases or retrieval pipelines (Pinecone, Weaviate, ChromaDB, pgvector, or similar)
- Prior work automating sales, customer success, or marketing workflows in a B2B SaaS environment
- Experience with workflow automation platforms like n8n, Workato, Prefect, Clay, PhantomBuster, Apify, Dust, or similar tools
- Familiarity with Model Context Protocol (MCP) or similar standards for connecting AI systems to data sources and tools
- Exposure to observability tools for AI systems (LangSmith, Weights & Biases, custom logging/evaluation frameworks)
- Experience working in Revenue Operations, GTM Analytics, or Sales Operations environments
- Previous experience in open source or developer-focused SaaS companies—Grafana is built on OSS and we value engineers who share that DNA
Benefits
- All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.
- 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
- Career Growth Pathways – Defined opportunities to grow and develop your career.
- In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
- We will comply with local legislation where applicable.
Company Overview