[Remote] Technology Sales Support Specialist - Solution Consultant
Note: The job is a remote job and is open to candidates in USA. Wolters Kluwer is seeking a Technology Sales Support Specialist to enhance their technical support capabilities in complex sales scenarios. This role involves developing technical sales documentation, supporting sales representatives, and collaborating with technical teams to ensure successful customer engagements.
Responsibilities
- Develop detailed technical sales documentation and materials
- Deliver technology solutions by supporting sales representatives during customer interactions
- Address more complex customer inquiries with accurate solutions
- Maintain and improve technical information databases
- Provide input during product training sessions to bridge knowledge gaps
- Collaborate with technical teams to troubleshoot and resolve product issues
- Perform detailed product functionality demonstrations
- Facilitate administrative tasks related to technical sales
- Contribute to the refinement of technical sales content and presentations
- Assist in technical training for new team members
Skills
- Develop detailed technical sales documentation and materials
- Deliver technology solutions by supporting sales representatives during customer interactions
- Address more complex customer inquiries with accurate solutions
- Maintain and improve technical information databases
- Provide input during product training sessions to bridge knowledge gaps
- Collaborate with technical teams to troubleshoot and resolve product issues
- Perform detailed product functionality demonstrations
- Facilitate administrative tasks related to technical sales
- Contribute to the refinement of technical sales content and presentations
- Assist in technical training for new team members
- Enhanced Technical Knowledge: Broader understanding of the organization's products/services
- Advanced Customer Service: Stronger customer interaction skills
- Technical Documentation: Competent in creating thorough technical documents
- Problem Resolution: Higher level of troubleshooting skills
- Effective Communication: Clear and persuasive communication abilities
- Team Collaboration: Enhanced skills in working within and across teams
- Improved Data Management: Proficient in handling and organizing data
- Technical Proficiency: Skills in technical software tools (e.g., CRM systems)
- Prior industry knowledge within the CPM / EPM space
- Prior consulting, implementation, or presales experience
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
Company Overview
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