[Remote] Travel Consultant – Remote VIP
Note: The job is a remote job and is open to candidates in USA. American Express Global Business Travel is a company that values inspiration in travel and offers a collaborative culture. They are seeking a VIP Travel Consultant to manage travel for exclusive clients, providing excellent service and anticipating traveler needs while ensuring compliance with travel policies.
Responsibilities
- Advise and arrange travel for corporate business customers (both individuals and groups) in the US
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use of one of our Global Distribution System's (GDS)
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Prevent fraudulent callers from trying to book trips afterhours by following our security protocols
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
Skills
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise (Sabre, Apollo, Amadeus)
- 3 + years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel
- Excellent professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
Benefits
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!
Company Overview
Company H1B Sponsorship