Retail Residential Mortgage Loan Partner/Loan Officer Assistant (remote)
About the position Our client is a fast-growing mortgage team in Austin looking for a Loan Partner who's equal parts relationship manager, pipeline quarterback, and borrower advocate. This isn't a back-office processing role — it's a front-line partnership position where you're the operational engine that keeps high-volume LOs producing at their best. If you take pride in running a clean pipeline, communicating proactively, and delivering a borrower experience that earns referrals, this role is for you.
Responsibilities
- Partner directly with Loan Officers across every stage of the loan lifecycle — application through closing
- Manage borrower communication, realtor relationships, and third-party coordination
- Gather and verify documentation for complete, accurate loan packages
- Track pipeline milestones — approvals, appraisals, closings — and keep every deadline met
- Order and follow up on appraisals, verifications, and title work
- Clear conditions efficiently and deliver clean, compliant files to Closing on time
- Anticipate problems before they become last-minute crises
Requirements
- 3+ years residential mortgage experience in a Loan Partner or LOA capacity
- Solid knowledge of conventional, FHA, VA, Jumbo, and Non-QM products
- White-glove communication style with borrowers and referral partners
- Ability to self-manage in a fully remote environment without losing a beat
- Minimum of 3 most recent years as a Retail Residential Mortgage LOA/Loan Partner
- A high school diploma or equivalent
- Natural relationship-builder who communicates with warmth, professionalism, and purpose — whether talking to a first-time buyer or a seasoned realtor
- Comfortable working with self-employed borrowers and navigating complex income documentation
- Basic word processing and computer skills are required
Nice-to-haves
- Broker or correspondent model experience preferred
- Encompass proficiency preferred
- Correspondent or broker experience a plus
Benefits
- Competitive base salary + performance bonuses
- Full medical, dental, and vision
- 401(k)
- Real growth path within a performance-driven culture