SaaS Project Manager
Project Manager About this position The Project Manager is a hands-on implementer and the engine of Vitruvi's customer deployment work. You are responsible for the physical configuration of the Vitruvi Workspace, the execution of technical build tasks, and the day-to-day delivery of your assigned implementations. On smaller accounts, you operate independently; on complex, high-value implementations, you execute within a program led by a Senior Project Manager, owning specific workstreams and contributing to a successful go-live. About You You are a detail-oriented, technically curious self-starter with a genuine enthusiasm for SaaS software. You are energized by learning a platform deeply, translating customer requirements into clean configurations, and driving a workstream from kickoff through go-live. You take ownership, communicate proactively, and thrive in a fast-paced delivery environment. You are a strong collaborator — comfortable working alongside customers, senior team members, and internal stakeholders.
Responsibilities
- Workspace Configuration Perform hands-on configuration of the Vitruvi Workspace for assigned implementations. This includes WBS setup, work templates, custom fields, roles, and design element types in accordance with the approved implementation design.
- * Execute and follow up on VPS (Vitruvi Professional Services) requests accurately and on schedule
- * Flag configuration blockers or scope questions to the Senior Project Manager promptly
- Project Delivery Manage the day-to-day delivery of smaller implementations independently, including scoping, configuration, training, UAT, and go-live. On complex accounts, own defined workstreams within the Sr. PM's program plan.
- * Track your workstream progress against milestones and communicate status clearly
- * Identify and escalate risks or scope drift early rather than absorbing them silently
- Training & Enablement Develop training materials and lead end-user and SME training sessions. Tailor content to the customer's workflows and Vitruvi configuration.
- UAT Support Support the user acceptance testing process by documenting feedback, triaging build-related issues, and resolving or escalating defects to ensure a stable launch.
- Customer Communication Serve as a day-to-day point of contact for your assigned customers, facilitating working sessions, providing progress updates, and responding promptly to questions and issues.
- Program Support Support the Senior Project Manager and Senior Program Manager on complex implementations, contributing to discovery sessions, build reviews, and go-live readiness assessments.
- Continuous Improvement Share learnings, flag process gaps, and contribute to improving Vitruvi's implementation standards and templates over time.
- Additional Responsibilities Performs other duties and responsibilities as assigned or required to support team and organizational objectives Job Requirements
- 1–3 years of experience in SaaS implementation, solutions consulting, technical onboarding, or a closely related field
- Demonstrated ability to learn and configure complex software platforms — prior experience with Vitruvi or similar field operations / construction management SaaS is a strong asset
- Strong organizational skills and attention to detail; able to manage multiple workstreams without dropping the ball
- Clear, confident communicator — both written and verbal — with customers and internal team members
- Comfortable working from a structured delivery methodology while exercising good judgment when situations don't fit the template
- Post-secondary education in engineering, project management, business, or a related field — or equivalent practical experience
- Experience in the telecommunications or utilities construction industry is an asset
- Willingness to travel up to 30% Compensation
- Compensation of $75,000 - $90,000 based on experience
- Benefits plan included
- Bonus
- Unlimited PTO Apply To this Job