ServiceNow Scrum Master/Agile delivery Lead - (ServiceNow implementation) - 100% Remote
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Empower Professionals, is seeking the following. Apply via Dice today! Role: ServiceNow Scrum Master Locations: 100% Remote Duration: 12+ Months Contract Role Overview:
- We are seeking an experienced ServiceNow Scrum Master to drive Agile delivery across enterprise ServiceNow implementations and enhancement programs.
- This role will lead Scrum execution, coach cross-functional teams, and ensure high-quality delivery aligned with business objectives, compliance requirements, and platform best practices.
- The Scrum Master will work closely with Product Owners, ServiceNow developers, architects, and client stakeholders to deliver scalable, outcome-driven solutions across ServiceNow modules such as ITSM, ITOM, CSM, HRSD, and custom applications.
Key Responsibilities: Agile Delivery & Scrum Facilitation:
- Lead and facilitate all Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives
- Ensure ceremonies are effective, time-boxed, and aligned to sprint goals and committed deliverables,
- Track sprint progress, velocity, and delivery health metrics
ServiceNow Program Delivery:
- Support Agile delivery of ServiceNow platform initiatives including configuration, integrations, and enhancements
- Partner with Product Owners to maintain well-defined backlogs, user stories, and acceptance criteria
- Ensure alignment of delivery with ServiceNow platform roadmap and enterprise architecture
Team Coaching & Continuous Improvement:
- Coach team members on Agile principles, Scrum framework, and continuous improvement practices
- Drive Agile maturity and adoption across teams and stakeholders
- Foster a collaborative, high-performing Agile team environment
Risk & Impediment Management:
- Identify, track, and remove impediments impacting delivery timelines
- Manage cross-team dependencies and environment constraints
- Escalate risks appropriately while shielding the team from unnecessary disruptions
Stakeholder & Governance Management:
- Act as a key liaison between delivery teams and client stakeholders
- Provide regular updates on sprint progress, risks, and delivery milestones
- Support governance processes, reporting, and compliance requirements
Required Qualifications:
- 10+ years of experience in Agile delivery, including Scrum Master roles in enterprise environments
- Proven experience supporting ServiceNow platform delivery (ITSM, ITOM, CSM, HRSD, or similar)
- Strong understanding of Scrum, Agile methodologies, and delivery best practices
- Experience managing cross-functional teams in onshore/offshore models
- Excellent communication and stakeholder management skills
Preferred Qualifications:
- Experience in financial services or regulated environments
- Exposure to large-scale ServiceNow implementations or transformations
- Familiarity with Agile tools (e.g., ServiceNow Agile 2.0, Jira, Azure DevOps)
- Experience with multi-team or scaled Agile frameworks (SAFe, LeSS, etc.)
Certifications (Preferred):
- Certified Scrum Master (CSM) / Professional Scrum Master (PSM)
- SAFe Scrum Master or equivalent Agile certification
- ServiceNow certifications (CSA, CIS-ITSM or related)