Site Enablement Specialist
About CRIO: At CRIO, we're dedicated to empowering clinical research organizations with innovative solutions. As a Site Enablement Specialist, you'll play a crucial role within our Customer Experience Department, collaborating with internal teams and external stakeholders to optimize client usage and maximize the value of CRIO's products. Key Responsibilities: Supporting Customer Experience: Work closely with the Implementation and Customer Success Management (CSM) teams to ensure seamless onboarding and ongoing support for clients. Data Analysis and Insights: Collaborate with our Data Analytics team to analyze client usage data, identify areas of underutilization, and develop strategies to enhance client experience. Client Engagement and Consultation: Engage directly with clients, alongside CSMs, to provide expert guidance, troubleshoot issues, and promote best practices for utilizing CRIO products. Company Enablement: Contribute to internal training programs by collaborating with the Product Team to develop and deliver live training sessions. Create, script, demo, and record training modules for our Help Center Academy, benefiting both internal staff and external clients. Custom Reporting Expertise: Serve as a subject matter expert on custom reporting, providing non-technical mastery and support to internal teams and clients. Sponsor and Site Client Maturation: Collaborate with Sponsor Project Managers (SPMs) to drive the maturation of sponsor and site clients, increasing CRIO adoption and utilization. Community Engagement: Partner with our Community Engagement Manager to onboard clients and extend CRIO tools and services to new users. Qualifications: Bachelor's degree in a related field or equivalent practical experience. Proven experience in customer support, training, or consulting roles. Strong analytical skills and ability to derive insights from data. Excellent communication and interpersonal skills. Familiarity with clinical research processes and software solutions (preferred). Ability to multitask and prioritize in a fast-paced environment. Benefits & Perks: Work from anywhere Unlimited PTO 401k company match Healthcare Dental Vision (Company Paid 100%) Life insurance Professional Development Reimbursement Work From Home Expense Reimbursement Join us at CRIO and make a meaningful impact in the world of clinical research technology! Apply today. At CRIO, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Salary Range - $78,000----$90,000