Site Operations Coordinator
Nautica is seeking a Site Operations Coordinator who is highly organized and tech-savvy to join the omnichannel E-commerce team. This role is vital in maintaining the smooth operation of the online platform, ensuring timely product activations, and supporting promotional activities. The ideal candidate will have strong attention to detail and excellent problem-solving skills to work efficiently in a fast-paced digital environment.
Responsibilities
- Assist the product setup and activation process of item creation, photography, copy, and inventory under Site Merchant team guidance
- Assist in the creation, testing, and implementation of promotional codes to support offer-based sales and discounts entered by Senior Site Operations Manager
- Own E-commerce PIM (product information management) and platform catalog operations across hard markdown execution. Clearance style moves and Product Detail Page (PDP) separations for style colorway markdowns
- Shadow Senior Operations Manager to support catalog replication, content refreshes, and new product and feature launches led by the Front-End Developers and Product teams
- Assist Site Merchandising Managers with administrative tasks (i.e. special project launches, inventory tracking, PIM maintenance, etc.)
- Collaborate closely with key cross-functional partners, including Developers, Creative Services, Customer Service, and Merchandise Pricing & Planning team
- Track site health key performance indicators (KPIs) and communicate any cause for concern
- Contribute to the development and implementation of operational best practices
Skills
- 1-3 years of experience in E-commerce operations or digital retail
- Proficiency in PIM software and a Content Management System, Salesforce Commerce Cloud (SFCC) preferred and adaptability to learn new systems and tools quickly
- Experience with project management tools and methodologies
- Exposure to web analytics and web analytics tools (Google Analytics, Adobe Analytics)
- Proficiency in Microsoft Office Suite, particularly Excel
- Excellent attention to detail and ability to manage multiple tasks simultaneously in a fast-paced environment
- Strong problem-solving skills and ability to think critically
- Ability to work effectively in a team environment and collaborate across departments
- Passion for E-commerce and staying current with industry trends and best practices
- Minimum of 3 days a week onsite at our headquarters in Midtown Manhattan
- Bachelor's degree preferred in related field
Company Overview