Technical Trainer - EMEA (Fluent French & English)
About The Role & Team *
Must speak fluent French and English
* Are you passionate about helping others learn and adopt new tools? Do you thrive in dynamic, creative environments? Amplitude's Customer Education team is seeking a Technical Trainer to enable our customers to maximize the value of Amplitude's products. This role serves as Amplitude's primary training presence across the EMEA region. You'll join an impactful global team shaping the way customers achieve success and contribute directly to Amplitude's growth. As a Technical Trainer on our team, you will: Deliver engaging training sessions: Facilitate training in various formats—including live virtual sessions, in-person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams. Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users. Master Amplitude’s products: Develop deep expertise across Amplitude’s growing product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively. Leverage AI tools in your own training design and preparation workflows to increase efficiency, elevate content quality, and scale impact Collaborate globally: Partner with the global Education team to shape training content and share insights from live engagements. Support internal enablement: Provide product training for Amplitude team members as needed. Work cross-functionally: Partner with customer-facing teams and account stakeholders to ensure a seamless training experience. Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train-the-Trainer programs and consultative coaching). You'll be a great addition to the team if you have: Experience in a Trainer, Customer Success Manager or other customer facing enablement role Strong experience working in the SaaS or AI space Fluent in English and French. Other European languages are a plus Exceptional live facilitation skills, with the ability to command a room and drive highly interactive, outcomes-focused sessions Demonstrated experience tailoring enablement based on discovery, not simply delivering standard content The ability to explain complex analytics and AI-driven concepts clearly to both technical and non-technical audiences Executive-ready communication skills and confidence presenting to senior stakeholders Hands-on experience with product analytics platforms and a strong understanding of customer behaviour analytics You actively experiment with emerging AI tools and can clearly demonstrate how you have built or implemented AI-driven workflows that tangibly improved your efficiency, content quality, or training effectiveness Comfort operating in ambiguity and contributing to a team that is continuously building and refining processes Strong organisational skills with the ability to manage multiple projects and account stakeholders simultaneously A growth mindset and ownership mentality, with a proactive approach to improving both yourself and the team Willingness to travel 50–60% across the EMEA region, with occasional global travel #LI-GF1 #LI-Remote