Temporary Call Center Agent- Medicare Sales Support
Do you take pride in delivering high-quality customer service and creating positive first impressions? If you enjoy helping others, answering questions, and guiding people toward the right solutions, this opportunity could be a great fit for you. As part of our team, you’ll work from the comfort of your home while serving as a trusted first point of contact for individuals exploring UPMC For Life Medicare Advantage plans. Every conversation you have has the potential to make a meaningful impact. What You’ll Do In this role, you will: Be the friendly voice that answers inbound calls and helps prospective members navigate their options Educate callers about UPMC For Life and guide them toward the right resources Support our Sales team by conducting outbound outreach (no cold calling) to prospective members Assist individuals with enrolling in plans—right over the phone Accurately document interactions and manage lead information in our CRM system Contribute to additional data entry and support projects What Your Schedule Looks Like Variable 8-hour shifts between 8:00 AM – 8:00 PM Includes evenings and weekends as needed Why This Opportunity Stands Out 100%25 remote Competitive pay at $19/hour Temporary role (up to 6 months) A great way to get your foot in the door with a respected healthcare organization What You Bring A passion for helping others and delivering excellent customer service Strong communication skills and comfort speaking on the phone throughout the day Ability to learn and explain Medicare and Special Needs Plan information Comfort navigating multiple systems while multitasking (listening, typing, researching) Attention to detail when documenting information Work-From-Home Requirements To ensure you can successfully perform in this role, you’ll need: Internet speeds of 20 Mbps download / 5 Mbps upload or greater Under 50ms ping and under 10ms jitter Please note: Satellite, hotspot/cellular, or DSL services are not supported Ready to Get Started? Apply today and take the first step toward a rewarding opportunity! High School graduate or equivalent preferred Proficiency in typing, Windows Systems, and MS Office products PA Accident and Health insurance is a plus Ability to make independent decisions Minimum 6 months of direct customer service experience; call center, specifically retail and food service industry experience, preferred Basic analytical skills necessary to evaluate customer needs. Exemplary Customer service skills and professionalism in adherence to UPMC-based values. Knowledge of Medicare or Insurance Terminology is a plus Licensure, Certifications, and Clearances: Act 34 Criminal Clearance or Act 34 Criminal Clearance with Renewal