Weekend On-Call Coordinator
About the position We are seeking a dependable, organized, and professional Weekend On-Call Coordinator to support our Home Healthcare team during designated weekends. This individual will serve as the primary point of contact for caregivers, clients, family members, and guardians outside of normal business hours. The Weekend On-Call Coordinator is responsible for managing staffing issues, caregiver call-outs, scheduling adjustments, client concerns, and weekend communications while ensuring continuity of care and operations. This position is ideal for someone with experience in home healthcare, scheduling, staffing coordination, or office administration.
Responsibilities
- Manage caregiver call-outs and staffing shortages
- Coordinate schedule changes and shift coverage
- Utilize WellSky to review schedules, staffing needs, and client information
- Address client, caregiver, family, and guardian concerns professionally
- Review morning and evening reports submitted by caregivers
- Ensure required communications and documentation are completed appropriately
- Escalate urgent situations when necessary
- Maintain confidentiality of all client and company information
- Maintain detailed notes throughout the weekend using a company-provided reporting template
- Coordinate staffing and secure coverage for open shifts that occur during assigned weekends
- Provide temporary client coverage until a caregiver can be arranged in the event of a last-minute call-out or staffing emergency where coverage cannot be secured despite reasonable efforts.
Requirements
- Valid Driver's License
- Social Security Card
- Proof of Current Automobile Insurance
- Completed Employment Eligibility Documentation
- Current CPR Certification
- Successful Fingerprinting
- Successful Background Screening
- Reliable transportation
- Dependable attendance
- Ability to maintain confidentiality
- Ability to carry and respond to the company-issued phone during assigned weekends
- Ability to work independently and manage multiple priorities
Nice-to-haves
- Home Healthcare experience preferred
- Scheduling or staffing coordination experience preferred
- Experience with WellSky preferred
- Strong communication and customer service skills
- Ability to remain calm and professional during urgent situations
- Excellent organizational and problem-solving skills
- Strong written documentation skills
- Ability to work independently and make sound decisions
Benefits
- Pay: $85–$105 per day while assigned on-call