WORK FROM HOME Bilingual Call Center Representative

Are you the kind of person who treats strangers like friends, and friends like family? Do you have a heart for helping others—and a voice that puts people at ease? If so, keep reading. We’re on the hunt for professional, empathetic, and people-loving rockstars to join our Patient Care team. You’ll be the friendly voice on the other end of the line, helping callers take the first step toward a pain-free life by scheduling appointments with a cutting-edge medical company that specializes in non-surgical regeneration treatments. TLCx is growing fast—and not just the boring kind of growth. We’re talking exciting, full-speed-ahead, make-a-difference-in-the-world kind of growth. If you’re looking for a workplace that’s as unique as you are, where your impact is real and your team feels like home, this might just be your next big move. Essential Duties and Responsibilities:

• Answer inbound calls
• Answer patient questions in regards to services, prices and insurance
• Respond empathetically and politely to customer questions and concerns
• Document call appropriately in computer system
• Schedule patient for appointments and locate closest clinics
• Type/navigate mouse while holding a conversation
• Sit for long periods of time

Qualification requirements:

• High level of professionalism, honesty, and drive, with a passion to excel
• Must possess excellent reading skills. This position requires the pronunciation of various medical terms.
• Excellent communication, problem solving skills, time management, organization, and multi-tasking abilities
• Comfortable working on the phone with customers
• Ability to listen to customer challenges, concerns and issues empathetically.
• Must pass a background check and drug screen
• High school Diploma or GED required
• Must be able to speak Spanish and English fluently. This position will require written notes in English while phone calls are made in Spanish.

This is a Bring Your Own Device (BYOD) position, which means you’ll be using your own equipment to perform the role. To ensure a smooth and secure experience for both you and our clients, the following system requirements must be met. You’ll also need to install our software on your device, and we’ll verify your setup—including internet speed and system performance—during the interview process. Required Equipment & Specifications:

• Computer manufactured within the last 5 years
• Windows 11 or newer operating system
• At least 25GB of available disk space
• 2.4GHz or faster Quad-Core Processor
• 8GB RAM or more
• Dual monitors (minimum 19" each)
• Reliable internet connection: Minimum 10 Mbps download / 5 Mbps upload
• Wired Ethernet connection (Wi-Fi not permitted)
• USB-connected headset with microphone
• Webcam
• Smartphone (for location verification app)
• Quiet, dedicated workspace free from distractions

Being well-equipped helps us deliver top-notch service—and gives you the best tools for success! Job Type: Full-time Pay: From $13.75 per hour Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you able to meet the equipment requirements detailed in the job description?

Education:

• High school or equivalent (Required)

Language:

• Spanish (Required)
• English (Required)

Location:

• Texas (Required)

Work Location: Remote